[Q1.]  HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?

WITHIN MALAYSIA (DOMESTIC) :
Orders within Malaysia are shipped using Pos Laju. Ready Stock orders will be processed and shipped within 48 hours, weekends and public holidays excluded. Comes with a tracking number for your convenience.

For Preorders, order will be processes on the closing date of each batch. Please check the Preorder Schedule here.

INTERNATIONAL SHIPPING (INTERNATIONAL) :
Orders shipped worldwide using Malaysia Registered Post. All international orders can take between 7–14 business days to be delivered , weekends and public holidays excluded. Comes with a tracking number for your convenience.

For Preorders, order will be processes on the closing date of each batch. Please check the Preorder Schedule here.

For our international customers, all prices quoted on our site are displayed in Ringgit Malaysia (MYR), and will be charged in Ringgit Malaysia (RM). Prices do not include relevant overseas customs/import duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.

# Please keep in mind customs delays can significantly alter estimated arrival dates.Motte Closet  has no control over the customs and is not responsible for lost or stolen packages or packages delayed by the postal service or customs department.We highly recommend ensuring someone is home on day of delivery to receive your package safely.

If you have not received your order within the days specified please contact customer service at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

[Q2.]  HOW MUCH WILL POSTAGE & HANDLING COST?

Domestic: For all domestic Malaysia orders, your shipping cost is easily calculated by the shipping location and the weight of each item. This is easily calculated for you during the check out process . For orders made within Malaysia over the value of RM 200 we will happily ship your order for free!

International: For all international orders, your shipping quote will differ depending on which country you are located in and the weight of each item. This is easily calculated for you during the check out process. Please note: We do not deliver to international PO BOX addresses.

[Q3.]  CAN I TRACK MY ITEM?

Yes you can! Once your item is packed and dispatched you will receive a confirmation email accompanied with a tracking code and link, which you will be able to track online here (Domestic) or here (International) to see exactly where your item is.

[Q4.]  WHAT IF I NEED TO ADD A NOTE TO MY DELIVERY?

If you have special requests relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out.

[Q5.] CAN I CHANGE MY DELIVERY ADDRESS AFTER I PLACED MY ORDER?

Yes, certainly. You are allow to change your shipping address by contacting us before the delivery of your order in 24 hours after order confirmation.

[Q6.] I HAVE PRE-ORDERED FEW ITEMS IN DIFFERENT BATCH.CAN I COMBINE THE ORDERS AND DELIVERY TOGETHER?

No, sorry we do not keep your purchases with us to avoid missing or mishandled of items. All items are to deliver right after we receive it from the supplier.

[Q7.] DO YOU PROVIDE CASH ON DELIVERY (COD)?

No, we do not provide this service at the moment.

[Q8.]  WHAT IF I HAVE A QUESTION ABOUT MY ORDER?

If you have any questions, comments or problems with your order please contact  This e-mail address is being protected from spambots. You need JavaScript enabled to view it and one of our customer service representatives will be able to answer any questions you have.