[Q1.] WHAT PAYMENT OPTIONS DO YOU ACCEPT?
- MOL Payment Gateway (Payment options listed as below)
- Cash Deposit (Offline ATM Payment)
- Motte Closet Gift Vouchers
Personal cheques or money orders are not accepted.
Malaysia Offline ATM Payment (Cash Deposit / Transfer)
Our banking details will be provided after you click offline ATM payment as the payment option, please make sure you take note of it when the banking details are make visible.
You may select your currency located at the top left of the website. However, all items will be charged in RM (Ringgit Malaysia). The exact exchange rate that you will pay is determined by your credit card issuer or PayPal.
Customers outside Malaysia will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.
[Q2.] WILL I RECEIVE A CONFIRMATION AFTER PAYMENT MADE?
Yes! You will receive a confirmation order via upon the completion of your order with an order reference number.
Credit Card/Online banking/PayPal
Upon successful transaction, you will receive "Order Confirmation" with details of your order (Item purchased with total amount, shipment information, shipping details), and your order will process immediately.
Offline bank-in (ATM Cash Deposit/Transfer)
Order Confirmation will be sent after your bank-in slip is sent to us thru email. After which, your order will process immediately.
[Q3.] WHAT SHOULD I DO AFTER PAYMENT IS DONE FOR OFFLINE ATM PAYMENT?
At the ATM machine, make sure you print and keep a copy of the bank-in slip after the transaction.
Please attched a copy of the bank-in slip send us via email for confirmation
Note for ATM transfer: Please keep a copy of the receipt after making payment. We strictly require a snapshot of your ATM transaction receipt for verification purposes.
We strongly advise you to inform us within 24 hours upon payment done.
Your order will be automatically cancelled if we fail to receive your payment within 24 hours after you had placed your order.
[Q4.] IS IT SAFE TO USE MY CREDIT CARD ONLINE?
Yes! It is the utmost importance to us to ensure your personal information and credit card details remain confidential. Our site has electronic security systems in place, including Secure Socket Layer (SSL) technology (the industry standard program for online transactions), PCI compliance, and the most up to date firewall technologies, to ensure your information remains safe, secure and confidential.