[Q1.] HOW DO I SHOP & PLACE AN ORDER WITH YOU?
It's easy!

[Click here to find out How To Shop]

[Q2.] WHAT IS THE BENEFIT TO CREATE AN ACCOUNT WITH MOTTE CLOSET?
As a member, you stand to enjoy features which gives you control over your data that is stored with us to personalize and expedite your shopping experience. You can manage your personal preference by editing personal/billing information, modify shipping info and save shipping addresses for friends, family or alternate addresses. You can also view your order history, track current order and check the status of your orders as and when you like.

Members will receive exclusive promotions & discounts is applicable for members only.

[Q3.] HOW DO I GET INFORMED OF THE LATEST PRODUCTS YOU HAVE?
Simply join our mailing list to receive updates from Motte Closet to receive massive updates from us. You can find the subscription link is at the home page. Please make sure that the email address you have keyed in is valid or join our FB page @ mottecloset to know special promotions and sales.

[Q4.] WHAT IS PRE-ORDER?
A pre-order item means we do not have ready stock on hand. We place pre-order items in a batch with our suppliers, and every pre-order batch is normally open for order taking for 7-10 days. Upon receiving full payment, we will place your order with the supplier immediately after the particular batch is close.

[Click here for Pre-Order Schedules & Updates]

[Q5.] WHEN TO MAKE PAYMENT FOR PRE-ORDER?
Just like purchasing ready stock, full payment is requested for pre-order item before we place your order with the supplier.

[Q6.] WHEN WILL I RECEIVE MY PRE-ORDER ITEM?
Pre-order items will normally reach us within 15 working days after the closing date of the batch. However, we can only offer estimates of when the pre-ordered batch will arrive as the time of shipment delivery is completely reliant on the supplier. This being said, your pre-order can arrive much early than anticipated or a little later.

[Click here for Pre-Order Schedules & Updates]
[Click here to find out Delivery/Shipping]

[Q7.] DO PRE-ORDER ITEM LOOK EXACTLY LIKE THE PICRURES SHOWN?
Yes! We got the actual product photos from suppliers, and we use actual product during photo shoot (posted in our FB page @ mottecloset), and we try our best to provide you as much detail photos as possible. Having that said, what you see is what you'll get!

[Q8.] CAN I MAKE CHANGES / CANCEL MY PRE-ORDER?
Yes. You can cancel your order anytime before the pre-order batch is closed. However, cancellation & changes for pre-order item is not allowed once the pre-order batch is closed. As the item has been executed exclusively for you, order will be submitted to the supplier immediately after the closing date.

*Please note that there will be a cancellation charges of 4% on your total order due to transaction charges.

[Q9.] I HAVE PRE-ORDERED FEW ITEMS IN DIFFERENT BATCH.CAN I COMBINE THE ORDERS AND DELIVERY TOGETHER?
No, sorry we do not keep your purchases with us to avoid missing or mishandled of items. All items are to deliver right after we receive it from the supplier.

[Q10.] IS IT SAFE TO USE MY CREDIT CARD ONLINE?
Yes it is. It is the utmost importance to us to ensure your personal information and credit card details remain confidential. Our site has electronic security systems in place, including Secure Socket Layer (SSL) technology (the industry standard program for online transactions), PCI compliance, and the most up to date firewall technologies, to ensure your information remains safe, secure and confidential.

[Click here to find out Privacy & Policy]

[Q11.] HOW CAN I PAY FOR MY ORDER?
We accept:
- MOL Payment Gateway
- Visa
- Mastercard
- Paypal
- Cash Deposit (Offline ATM Payment)
- Motte Closet Gift Vouchers

[Click here to find out more Payment Details]

[Q12.] HOW MUCH IS DOMESTIC AND INTERNATIONAL SHIPPING?
Domestic: For all domestic Malaysia orders, your shipping cost is easily calculated by the shipping location and the weight of each item. This is easily calculated for you during the check out process . For orders made within Malaysia over the value of RM 200, we will happily ship your order for free!

International: For all international orders, your shipping quote will differ depending on which country you are located in and the weight of each item. This is easily calculated for you during the check out process. Please note: We do not deliver to international PO BOX addresses.

[Click here to find out more about Delivery/Shipping]

[Q13.] WHEN WILL MY ORDER BE SHIPPED?
For all orders placed before 1pm each business day (Monday – Friday) your order will be processed, packed and dispatched within 48 hours.

[Click here to find out more about Delivery/Shipping]

[Q14.] HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?

Within Malaysia (Domestic) :

Orders within Malaysia are shipped using Pos Laju. Ready Stock orders will be processed and shipped within 48 hours, weekends and public holidays excluded. Comes with a tracking number for your convenience.

For Preorders, order will be processes on the closing date of each batch. Please check the Preorder Schedule here.

International Shipping (International) :

Orders shipped worldwide using Malaysia Registered Post. All international orders can take between 7–14 business days to be delivered , weekends and public holidays excluded. Comes with a tracking number for your convenience.
For Preorders, order will be processes on the closing date of each batch. Please check the Preorder Schedule here.

[Click here to find out more about Delivery/Shipping]
[Click here for Pre-Order Schedules & Updates]

[Q15.] CAN I TRACK MY ITEM?Yes you can! Once your item is packed and dispatched you will receive a confirmation email accompanied with a tracking code and link, which you will be able to track online  here (Domestic)  or here (International) to see exactly where your item is.

[Click here to find out more about Delivery/Shipping]

[Q16.] CAN I ADD, REMOVE, CANCEL MY ITEMS AFTER MY ORDER IS PLACED?Once your order is submitted we begin processing your order immediately and therefore cannot add or remove items from your order. In addition, we unfortunately cannot modify or cancel your order at any given time, under any circumstances. Please ensure you are completely happy before placing an order as all sales are final.

[Q17.] CAN I MAKE CHANGES TO MY ORDER?
If payment is pending / your batch is still open:
If payment has not been made, you can still make changes to your order. Just ignore your current order and place a new order.

If payment has been processed / your batch has closed:
Unfortunately, the system will not allow changes to your order after your submission of order form. This includes changing the size/colour of an item, removing an item, changing the delivery address or any payment methods. So please make sure that everything is correct before clicking the confirm button.

[Q18.] CAN I ORDER SOMETHING IN A DIFFERENT COLOUR OR SIZE IF IT'S LABELED SOLD OUT?
Ready Stock : If a new item you like is labeled "Sold Out" there is a chance we may be able to order it in for you, depending on stock available at the time from our suppliers. To ensure you don't miss out please email us  This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the brand, style, size and colour you are after and we will do our best to help you.

Pre Order : If a Pre-order item you like is labeled "Out of Stock".This means that the item is only available in the listed size and colour with only one in stock (unless stated otherwise), which means we are unable to order more.

[Q19.] I'M NOT SURE ABOUT MY SIZING?
In order to simplify the different sizing terms - which can vary between each country - and make your shopping experience with us easy, we have interpreted all sizing guides into a standardized XS, S, M, L and XL system, which you can view here.

Please be aware that the recommended sizes should be used as a guide only. We recommend you compare the measurements provided in all item descriptions with an item you already own to ensure the perfect fit.

[Click here to find out more about Sizing Chart]

[Q20.] WHAT IS YOUR RETURN/EXCHANGE POLICY?
Refunds will only be granted in the case of gross misinterpretation or in the rare circumstance where a fault has been overlooked.Motte Closet does not accept refund for change of mind or 'wrong fit', unless there is a defect on the item. You can read more about our return policy here:

All sale items are strictly non-refundable.

[Q21.]I HAVE RECEIVED AN INCORRECT / DEFECT ITEM. WHAT SHOULD I DO?
All items mailed out by Motte Closet have passed our quality checks and ensure that your item is at good condition; however, if in any case that you have received an order, which fits the refund criteria,  please do email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 7 days of receipt of your item. Whereby we will respond quickly and accordingly. Please quote your order reference number and problem facing (incorrect item / defect item). Allow us to rectify the issue by providing us as many details as possible if defect item take place, pictures of defect item will be required if needed.

For items that are deem defected by Motte Closet, we will have it exchange for the same item that is still in-stock, a full refund if that particular item is out of stock or credit notes redeemable during the next purchase. We will deliver a new piece of the item to you upon receiving the returned item without any additional charges depending on the situation, together with the reimbursement of postage fees that you paid to return the item to us.Other than the above mentioned, Motte Closet strictly do not entertain any forms of refunds.

If we do occasionally make mistakes, we truly apologies if the mistake take place that if we do happen to send you an incorrect / defect item. We will work on our level best to resolve the issue as quickly as possible and provide you an alternative solutions to solve the problem.

[Click here to Contact Us]

[Q22.] WHAT IS MOTTE CLOSET GIFT CARD?

• It's a gift voucher that you can buy for somebody as a gift. The recipient can use the code number provided to offset the amount from their purchases.

• Troubling over what to get for your girl friend? Give them a gift card now, so they can choose for themselves to get what they like!

• Motte gift voucher comes in 3 values : RM 30, RM 50, RM 100

• Place your order for Motte gift voucher now and let us send your gift for you!

[Q23.]   HOW TO PURCHASE MOTTE GIFT VOUCHER & REDEEM?

TO PURCHASE:
Gift Voucher can be purchased just like any other item in our store and can be found in the "What's In Stock" section. Simply add which Gift Voucher amount you desire to your shopping cart, your Gift Voucher sent electronically to the recipient and follow the easy steps at checkout.

TO REDEEM:
Gift Voucher can be redeemed by simply entering the unique code in the "Gift Voucher" box during checkout. The amount of the gift voucher will automatically be applied to your purchase. Voucher Code to be used in one single purchase, no refund for leftover amount.

[Q24.] WHAT IS THE TERMS & CONDITIONS FOR MOTTE GIFT VOUCHER?

• Voucher code to be used in one single purchase, no refund for leftover amount.

• Motte gift voucher comes in 3 values: RM 30, RM 50, RM 100.

• Expires within 6 months from date of issue.

• Gift voucher cannot be reddemed for cash.

[Q25.] HOW DO I GIFT WRAP MY ORDER?
Please send an email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for gift wrapping service, as our shopping system doesnt included this function, gift wrapping service cost and wrap option will be dicuss after, payment will be made after the confirmation via email.

[Click here to find out more about Gift Wrapping Service]
[Click here to Contact Us]

[Q26.] HOW MUCH DOES THE GIFT WRAP SERVICE COST?
Pricing is set by choice of wrapping paper, gift box, ribbon and bow. There is an additional charge for more extravagant requests and special orders.
Currently gift wrapping service is from RM 10 above per order.

[Click here to find out more about Gift Wrapping Service]
[Click here to Contact Us]

[Q27.]IS THERE ANY DISCOUNT OR PROMOTION AVAILABLE?
Yes. Free Shipping on all Malaysia orders over RM200.

[Q28.] DOES MOTTE CLOSET HAVE A RETAIL STORE?
Yes. Our flagship stores location  at the following address:

1. MAKEOVER NOW BOUTIQUE (CLOTHING,BAGS, SHOES & ACCESSORIES)

Jaya One
D-LG2-59-2, No. 72A, Jalan Universiti, 46200 Petaling Jaya.

Operating Hours:
Tuesday - Friday : 12 noon - 8pm
Saturday & Sunday : 10am - 4pm
Closed on Mondays & selected public holidays.

2. A LI'L OF EVERYTHING BOUTIQUE ( ACCESSORIES ONLY)

9-1, Jalan Telawi 2,  Bangsar 59000, Kuala Lumpur, Malaysia.

Operating Hours:
Monday -Sunday : 12am – 8pm 

[Q29.] CAN I CONTACT YOU BY PHONE?
We operate as an online fashion store. To make our customer service as efficient as possible, we prefer to answer your queries via email rather than phone. You may also find answers to your queries in our frequently asked questions page. If you have any further queries, you are always welcome to contact us by filling in this form.

[Click here to Contact Us]

[Q30.] WHAT IF I HAVE A QUESTION?
If you have any questions, concerns or feedback regarding any of our products or website please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

[Click here to Contact Us]